Natural Capital Partners Europe Limited (“Natural Capital Partners”) respects the privacy of its users whether they use Natural Capital Partners website located at the following domain: https://www.naturalcapitalpartners.com; the CarbonNeutral website located at the following domain: http://www.carbonneutral.com; the Personal Offset Calculator (including any co-branded versions thereof) located at the following domain: http://www.carbonneutralcalculator.com; or any related online tools owned and/or controlled by Natural Capital Partners (collectively, the “Website”) to:  (a) use the Personal Offset Calculator to calculate GHG Emissions caused by you or your household; (b) use the results of the Personal Offset Calculator to transact with and cause Natural Capital Partners to Retire Carbon Instruments on behalf of  yourself and/or your business; (c) obtain information about reducing GHG Emissions and increasing the use of renewable energy; (d) participate in Campaigns and Surveys; (e) contact Natural Capital Partners to request additional information; or (f) simply view the Website. Natural Capital Partners privacy policy (this “Privacy Policy”) is designed to inform you, as a user of the Website about the types of information that Natural Capital Partners may gather about or collect from you in connection with your use of the Website. It also is intended to explain the conditions under which Natural Capital Partners uses and discloses that information, and your rights in relation to that information. By visiting the Website and and/or using the products and services made available to you on the Website, you are agreeing to the terms of this Privacy Policy.

Changes to this Privacy Policy are discussed at the end of this document. Each time you use the Website, however, the current version of this Privacy Policy will apply. Accordingly, each time you use the Website you should check the date of this Privacy Policy (which appears at the end of this document) and review any changes since the last time you used the site.

 

Children

The website is not intended for children under 18 years of age.  Natural Capital Partners does not knowingly collect personal information from children under 18.

 

Gathering, use and disclosure of non-personally-identifying information

Users of the website generally

“Non–Personally–Identifying Information” is information that cannot be directly associated with a specific person or entity without the aid of additional information. 

“Personally–Identifying Information,” by contrast, is information that can be directly associated with a specific person or entity (such as a name or email address) without the aid of additional information.

Like most website operators, Natural Capital Partners gathers from users of the Website Non-Personally-Identifying Information of the sort that Web browsers, depending on their settings, may make available.  That information includes the user’s Internet Protocol address (“IP Address”), operating system and browser type, and the locations of the Web pages the user views right before arriving at, while navigating, and immediately after leaving the Website.

Natural Capital Partners analyzes Non–Personally–Identifying Information gathered from users of the Website to help Natural Capital Partners better understand how the Website is being used.  By identifying patterns and trends in usage, Natural Capital Partners is able to better design the Website to improve users’ experiences, both in terms of content and ease of use.  From time to time in its sole and absolute discretion, Natural Capital Partners may also release the Non–Personally–Identifying Information gathered from Website users in the aggregate, such as by publishing a report on trends in the usage of the Website.

Web cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The table below explains the cookies we use and why.

Cookie Name Purpose More Information
Google _utmc
_utma
_utmb
_utmz
_atuvc
Used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google Analytics

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Hotjar

_hjClosedSruveyInvites

_hjDonePolls

_hjMinimizedPolls

_hjDoneTestersWidgets

_hjMinimizedTestersWidgets

_hjDoneSurveys

_hjIncludedInSample

 

We use the HotJar customer experience analytics service to help us analyse how visitors interact with our website. We use this information to improve our website, make it more user-friendly and monitor that it is performing correctly. We do not collect or transfer to HotJar, any personally identifiable information. Hotjar does not track or record visitors which have cookies disabled. For more information, visit the Hotjar website: https://www.hotjar.com/.
AddThis

uid
uvc
uit
psc
loc
di
dt
ssh
sshs
ssc

The site uses a common social media tool for bookmarking and sharing content.

Depending on the users choice additional cookies will be used by the selected vendor. For example with facebook and Google +, it requires cookies to associate the users bookmarking choices with their Facebook or Google + account.
Click here to read the AddThis privacy policy – “Privacy Practices for End Users who use the AddThis Sharing Button on Publisher Websites”.
SIFR sifrFetch

Used to check browser support for a web technology that improves the presentation of our website.

 
Expression Engine Exp_perpage
Exp_last_activity
Exp_tracker
Exp_last_visit
Set by our content management system (the software we use to update our website). It is not used for any purpose and no personal information is collected. The supplier of our content management system is working to remove this cookie from their product.
YouTube

_ar_v4
Demographics
Dkv
VISITOR_INFO1_LIVE
HSID
Use_hitbox
LOGIN_INFO
SID
ACTIVITY
PREF

The site embeds videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

To find out more please visit YouTube’s embedding videos information page.


Offset calculators
 

Natural Capital Partners collects both Non-Personally-Identifying Information and Personally-Identifying Information (as described in the Sections titled “Personally-Identifying Information Submitted by Using the Personal Offset Calculator” from users who use the Personal Offset.  Natural Capital Partners collects the following Non-Personally-Identifying Information from the Personal Offset Calculator:

1.       (1) Users of the Personal Offset Calculator will submit individual or collective household information including (a) flight airport pairings with the class of flights and the number of people flying; (b) the number of flights and the type of flight; (c) the specific car or general class of car driven and how much it has been used; (d) the amount of energy used (e.g., electricity, compressed gas, oil, LPG) over a specified time period; (e) the percentage of electricity that comes from clean, renewable sources such as solar wind; (f) the amount of non-recycled waste produced over a specified time period; (g) the amount and frequency of regular travel (i.e., commuting) including by car, motorcycle, train, light rail or tram, bus or coach, tube or subway, and ferry; (h) manually entered tonnes of emissions; (i) a choice of carbon offset portfolio;

Natural Capital Partners analyzes the Non–Personally–Identifying Information gathered from users of the Personal Offset Calculator to help Natural Capital Partners better understand how the Website is being used as described above.  From time to time in its sole and absolute discretion, Natural Capital Partners may also release such Non–Personally–Identifying Information in the aggregate.  Natural Capital Partners also combines the Non-Personally-Identifying Information gathered from users of the Personal Offset Calculator with Personally-Identifying Information gathered from users of the Website and uses and discloses such information as described in the section titled “Collection, Use and Disclosure of Personally-Identifying Information” below and releases such combined information in the aggregate.

Campaigns and surveys

Natural Capital Partners may conduct Campaigns and Surveys at the Website from time to time.  Campaigns and Surveys collect both Non-Personally-Identifying Information and Personally-Identifying Information provided by users at the time that they register to participate, if ever.  Natural Capital Partners may collect the following Non-Personally-Identifying Information from Campaigns and Surveys: personal and/or company emissions and statistics, personal and/or company emission reductions and savings, and statements of environmental policy and opinion.

Campaigns and Surveys help Natural Capital Partners improve its services and products.  Such Non-Personally-Identifying Information gathered from Campaigns and Surveys may be analyzed and disclosed in aggregated form.

 

Collection, Use and Disclosure of Personally–Identifying Information

As defined above, Personally-Identifying Information is information that can be directly associated with a specific person or entity (such as a name or email address) without the aid of additional information.  Natural Capital Partners collects a range of Personally-Identifying Information from and about Website users.  Users of the Website are under no obligation to provide Natural Capital Partners with Personally–Identifying Information of any kind, with the caveat that a user’s refusal to do so may prevent the user from using certain Website features.

Personally-identifying information submitted by campaign and survey registration

In addition to the Non-Personally-Identifying Information provided by registrants of the Campaigns and Surveys (as described in the Section titled “Campaigns and Surveys” above), registrants of the Campaigns and Surveys may also provide the following Personally-Identifying Information through their registration of the Campaigns and Surveys:  contact information including  the participant’s first and last name,  email address, company name (if applicable), address, city, state, zip code, country of residence, telephone number, cell phone number and the like.  Natural Capital Partners will use and disclose such Personally-Identifying Information as described herein.  

Personally-identifying information submitted by using the personal offset calculator

In addition to the Non-Personally-Identifying Information provided by users of the Personal Offset Calculator (as described in the Section titled “Offset Calculators” above), users of the Personal Offset Calculator may also provide the following Personally-Identifying Information through their use of the Personal Offset Calculator:  the region they live in.  Natural Capital Partners will use and disclose such Personally-Identifying Information as described herein.

Contacting Natural Capital Partners for information

When users contact Natural Capital Partners to request more information about Natural Capital Partners products and services, each user may provide Personally-Identifying Information such as a name, company name, email address and telephone number.  Natural Capital Partners may engage third parties to administer customer service on its behalf from time to time in its sole discretion. 

Notices of violations of website terms of service and other communications directed to  Natural Capital Partners

By submitting a communication (including communications about content stored on or transmitted through the Website) to Natural Capital Partners, you consent to have such communication forwarded to the person or entity who stored or transmitted the content addressed by your communication, in order to facilitate a prompt resolution.  Upon written request Natural Capital Partners will edit out your name and contact information. 

Marketing

Natural Capital Partners may email users about products and services that Natural Capital Partners believes may be of interest to them.  Natural Capital Partners also may provide users’ email information to third parties so that those third parties may directly contact users about additional products and services that Natural Capital Partners believes may be of interest to them.  Succeeding the point in time that Natural Capital Partners has collected an email address from a user, if a user wishes to prospectively opt-out of having their email information provided to third parties at any time, they may do so by sending Natural Capital Partners an email at privacy@naturalcapitalpartners.com.  Even after opting-out, a user may continue to receive marketing emails from third parties to whom Natural Capital Partners have already provided the user’s email information.  Users will be responsible for directly contacting such third parties to request cessation of further marketing emails.

Other disclosures

As described in the previous subsections of this “Collection, Use and Disclosure of Personally–Identifying Information” section, users may, at their option, disclose their own Personally-Identifying Information by any means they choose, including without limitation through registering with the Website, using the Personal Offset Calculator and contacting Natural Capital Partners (including third parties engaged byNatural Capital Partners) for additional information about Natural Capital Partners products and services.  Natural Capital Partners discloses Personally–Identifying Information to Natural Capital Partners employees, contractors, affiliates, third party service providers, vendors, suppliers and intermediaries, such as credit card authorization companies, who process Personally–Identifying Information on Natural Capital Partners behalf, or participate with Natural Capital Partners in the provision or operation of the Website (including without limitationNatural Capital Partners Europe Limited).  Natural Capital Partners also discloses Personally-Identifying Information if Natural Capital Partners has a good faith belief that Natural Capital Partners is required to do so by law, or that doing so is reasonably necessary to:  (i) comply with legal process; (ii) respond to any spamming and related abuses of netiquette claims; or (iii) protect the rights, property or personal safety ofNatural Capital Partners, Natural Capital Partners users or the public.
Personally-Identifying Information may be stored on servers in the United States and in foreign jurisdictions, and, as a result, may be subject to access requests from law enforcement in such jurisdictions. 

BY USING THE INTERACTIVE FEATURES OF THE WEBSITE, YOU CONSENT TO THE USE AND DISCLOSURE OF YOUR PERSONALLY–IDENTIFYING INFORMATION AS DESCRIBED IN THIS “COLLECTION, USE AND DISCLOSURE OF PERSONALLY–IDENTIFYING INFORMATION” SECTION.

 

Court orders and release of non-personally identifying information and personally-identifying information

Natural Capital Partners may disclose any information collected from or about you (including without limitation, Personally-Identifying Information and/or Non–Personally–Identifying Information) if required to do so by court order or subpoena or if we believe that you have abused the service by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws. 

 

Collection and use of information by third parties

Generally

Third parties are under no obligation to comply with this Privacy Policy, however, with respect to Personally-Identifying Information that users provide directly to those third parties or that those third parties collect for themselves.  Before visiting a third-party site and before providing any Personally-Identifying Information to any third party, users should inform themselves of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in those users’ discretion, protect their privacy. 

Privacy policy changes

Natural Capital Partners may, in its sole discretion, change this Privacy Policy from time to time.   Any and all changes to this Privacy Policy will also be reflected on this page.  Unless Natural Capital Partners obtain your express consent, any revised Privacy Policy will apply only to information collected after such time as the revised Privacy Policy takes effect, and not to information collected under any earlier Privacy Policies.  Natural Capital Partners encourage visitors to frequently check this page for any changes to its Privacy Policy. 

Access to information

You have a right to contact Natural Capital Partners in order to access or update any personal information that may be stored by Natural Capital Partners about you. 

Contact us

If you wish to contact Natural Capital Partners, please contact us at: Natural Capital Partners Privacy Administrator at Int+44 (0)20 7833 6000 or privacy@naturalcapitalpartners.com.

This policy is effective as of and was last updated on 6th January 2016.